Refund Policy

Summary

• A render that fails, times out or is blocked by a safety filter gives its credits back automatically.
• A video that came out wrong (the faces were not kept, or the scene the template promises is missing) is redone once or refunded in credits: write to us within 48 hours.
• Packs are one-time payments and never renew. You can cancel a subscription at any time; you keep your plan until the end of the period you paid for, and you are not charged again.
• Within 7 days of a purchase, you can ask for a full refund if you have used no more than 20% of the credits it added.

Failed generations

If a video fails to generate, times out or is blocked by a safety filter, the credits it used are returned to your account automatically. You do not need to contact us.

The video came out wrong

AI video is not perfect, and we do not charge for a clip that clearly did not do what the template promises. Within 48 hours of the render, email support@zombiecouplevideomaker.com with the link to the video if:

• the faces from your photos were not kept (the people are not recognisably you), or
• a beat the template describes is missing, for example the recognition and the hug, or the cut to the memory.

We look at every report ourselves. If we agree, we either render the clip again at no charge or return the credits of that render to your balance; you choose. A clip that worked as described but is not as good as you hoped, or where the photos were blurry, taken from the side or had several people in them, is not covered; a clearer photo usually fixes it. One free re-render per original render.

Cancelling a subscription

You can cancel from Settings → Billing. Cancelling stops future charges. Your plan and the credits already added stay available until the end of the current billing period.

Refund requests

Within 7 days of a purchase — a credit pack, a new subscription or a renewal — you can ask for a full refund if you have used no more than 20% of the credits that purchase added.

After 7 days, or once more of those credits have been used, we look at each request individually. We will help in particular when a technical problem on our side kept you from using what you paid for.

To ask for a refund, email support@zombiecouplevideomaker.com from the address you sign in with and tell us which purchase it is about. We reply within 2 business days.

After a refund

The credits added by the refunded purchase are removed from your account. If you refund a subscription, the plan ends at the same time. Images and videos you already made stay in your library.

How the money comes back

Refunds go back to the payment method you used. Card, Apple Pay and Google Pay payments are processed by our payment partner Waffo, which acts as the merchant of record; PayPal payments are refunded through PayPal. Your bank or PayPal usually shows the refund within 5–10 business days.

Disputes

If something looks wrong with a charge, please email us first. We can usually resolve it much faster than a bank dispute.

Contact

Questions about a payment or a refund: support@zombiecouplevideomaker.com.